{"id":527,"date":"2025-07-16T11:08:45","date_gmt":"2025-07-16T11:08:45","guid":{"rendered":"https:\/\/machadata.site\/hotelelpolo\/?page_id=527"},"modified":"2025-10-21T13:44:56","modified_gmt":"2025-10-21T13:44:56","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/machadata.site\/hotelelpolo\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"527\" class=\"elementor elementor-527\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-529d5fab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"529d5fab\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2921ceb8\" data-id=\"2921ceb8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a2c2aee elementor-widget elementor-widget-heading\" data-id=\"5a2c2aee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Atenci\u00f3n al Cliente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe96993 elementor-widget elementor-widget-text-editor\" data-id=\"fe96993\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>En Hotel El Polo valoramos tu experiencia y trabajamos cada d\u00eda para brindarte el mejor servicio.\nSi tienes alguna duda, sugerencia, comentario o inconveniente, estamos listos para ayudarte.\nTu opini\u00f3n es clave para seguir mejorando.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e441b8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5e441b8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6d82c8a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d82c8a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-115e44c9\" data-id=\"115e44c9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-de0c130 elementor-position-left elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"de0c130\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-map-marker-light\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAv. La Encalada 1515, Santiago de Surco, Lima, Per\u00fa\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-76a67bcd\" data-id=\"76a67bcd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c6adb5b elementor-position-left elementor-widget__width-initial elementor-widget-tablet__width-initial elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"1c6adb5b\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-phone-call-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t+51) 1434 2323 (+51) 965 395 507\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-18bd8261\" data-id=\"18bd8261\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-682d11bb elementor-position-left elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-view-default elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"682d11bb\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-email1-light\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t reservas@hotelelpolo.com reclamos@hotelelpolo.com\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51b03fb7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51b03fb7\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2d5b3f2f\" data-id=\"2d5b3f2f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e62cc45 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"5e62cc45\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Libro Virtual<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bedd0a elementor-widget elementor-widget-heading\" data-id=\"7bedd0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64bf91d elementor-widget elementor-widget-text-editor\" data-id=\"64bf91d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si deseas presentar un reclamo formal sobre el servicio recibido, puedes hacerlo f\u00e1cilmente desde nuestro Libro de Reclamaciones virtual.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5350e80e elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5350e80e\" data-element_type=\"section\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29fc9998\" data-id=\"29fc9998\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fb40101 elementor-widget elementor-widget-metform\" data-id=\"6fb40101\" data-element_type=\"widget\" data-widget_type=\"metform.default\">\n\t\t\t\t\t<div id=\"mf-response-props-id-720\" data-previous-steps-style=\"\" data-editswitchopen=\"\" data-response_type=\"alert\" data-erroricon=\"fas fa-exclamation-triangle\" data-successicon=\"fas fa-check\" data-messageposition=\"top\" class=\"   mf-scroll-top-no\">\n\t\t<div class=\"formpicker_warper formpicker_warper_editable\" data-metform-formpicker-key=\"720\" >\n\t\t\t\t\n\t\t\t<div class=\"mf-widget-container\">\n\t\t\t\t\r\n\t\t<div\r\n\t\t\tid=\"metform-wrap-6fb40101-720\"\r\n\t\t\tclass=\"mf-form-wrapper\"\r\n\t\t\tdata-form-id=\"720\"\r\n\t\t\tdata-action=\"https:\/\/machadata.site\/hotelelpolo\/wp-json\/metform\/v1\/entries\/insert\/720\"\r\n\t\t\tdata-wp-nonce=\"3774f40792\"\r\n\t\t\tdata-form-nonce=\"07acfc97f7\"\r\n\t\t\tdata-quiz-summery = \"false\"\r\n\t\t\tdata-save-progress = \"false\"\r\n\t\t\tdata-form-type=\"contact_form\"\r\n\t\t\tdata-stop-vertical-effect=\"\"\r\n\t\t\t><\/div>\r\n\r\n\r\n\t\t<!----------------------------- \r\n\t\t\t* controls_data : find the the props passed indie of data attribute\r\n\t\t\t* props.SubmitResponseMarkup : contains the markup of error or success message\r\n\t\t\t* https:\/\/developer.mozilla.org\/en-US\/docs\/Web\/JavaScript\/Reference\/Template_literals\r\n\t\t--------------------------- -->\r\n\r\n\t\t\t\t<script type=\"text\/mf\" class=\"mf-template\">\r\n\t\t\tfunction controls_data (value){\r\n\t\t\t\tlet currentWrapper = \"mf-response-props-id-720\";\r\n\t\t\t\tlet currentEl = document.getElementById(currentWrapper);\r\n\t\t\t\t\r\n\t\t\t\treturn currentEl ? currentEl.dataset[value] : false\r\n\t\t\t}\r\n\r\n\r\n\t\t\tlet is_edit_mode = '' ? true : false;\r\n\t\t\tlet message_position = controls_data('messageposition') || 'top';\r\n\r\n\t\t\t\r\n\t\t\tlet message_successIcon = controls_data('successicon') || '';\r\n\t\t\tlet message_errorIcon = controls_data('erroricon') || '';\r\n\t\t\tlet message_editSwitch = controls_data('editswitchopen') === 'yes' ? true : false;\r\n\t\t\tlet message_proClass = controls_data('editswitchopen') === 'yes' ? 'mf_pro_activated' : '';\r\n\t\t\t\r\n\t\t\tlet is_dummy_markup = is_edit_mode && message_editSwitch ? true : false;\r\n\r\n\t\t\t\r\n\t\t\treturn html`\r\n\t\t\t\t<form\r\n\t\t\t\t\tclassName=\"metform-form-content\"\r\n\t\t\t\t\tref=${parent.formContainerRef}\r\n\t\t\t\t\tonSubmit=${ validation.handleSubmit( parent.handleFormSubmit ) }\r\n\t\t\t\t\r\n\t\t\t\t\t>\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\t\t${is_dummy_markup ? message_position === 'top' ?  props.ResponseDummyMarkup(message_successIcon, message_proClass) : '' : ''}\r\n\t\t\t\t\t${is_dummy_markup ? ' ' :  message_position === 'top' ? props.SubmitResponseMarkup`${parent}${state}${message_successIcon}${message_errorIcon}${message_proClass}` : ''}\r\n\r\n\t\t\t\t\t<!--------------------------------------------------------\r\n\t\t\t\t\t*** IMPORTANT \/ DANGEROUS ***\r\n\t\t\t\t\t${html``} must be used as in immediate child of \"metform-form-main-wrapper\"\r\n\t\t\t\t\tclass otherwise multistep form will not run at all\r\n\t\t\t\t\t---------------------------------------------------------->\r\n\r\n\t\t\t\t\t<div className=\"metform-form-main-wrapper\" key=${'hide-form-after-submit'} ref=${parent.formRef}>\r\n\t\t\t\t\t${html`\r\n\t\t\t\t\t\t\t\t\t\t\t`}\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t${is_dummy_markup ? message_position === 'bottom' ? props.ResponseDummyMarkup(message_successIcon, message_proClass) : '' : ''}\r\n\t\t\t\t\t${is_dummy_markup ? ' ' : message_position === 'bottom' ? props.SubmitResponseMarkup`${parent}${state}${message_successIcon}${message_errorIcon}${message_proClass}` : ''}\r\n\t\t\t\t\r\n\t\t\t\t<\/form>\r\n\t\t\t`\r\n\t\t<\/script>\r\n\r\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e08212 elementor-widget elementor-widget-shortcode\" data-id=\"8e08212\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n        <div class=\"wrapper claim-wong center\">\n            <div class=\"content\">\n        <section class=\"libro-content\"><form id=\"rt_form_libro\" action=\"\" method=\"post\">\n        <div id=\"responsive-form\" class=\"clearfix\">\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\">Identificaci\u00f3n del consumidor reclamante \n                <b class=\"alert\" style=\"font-size: 10px\">* Datos requeridos<\/b><\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Nombre <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nombres\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Nombre\" >\n                <\/div>\n                <div class=\"column-half\">Primer apellido <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"paterno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Primer apellido\" >\n                <\/div>\n                <div class=\"column-half\">Segundo apellido <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"materno\" value=\"\" size=\"40\" class=\"required\" placeholder=\"Segundo apellido\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Tipo de documentaci\u00f3n <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_doc\" name=\"tipo_doc\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Selecci\u00f3n de documentaci\u00f3n<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Pasaporte<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">N\u00famero de documentaci\u00f3n <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_doc\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documentaci\u00f3n \" class=\"required\" >\n                <\/div>\n                <div class=\"column-half\">Celular <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"cel\" value=\"\" size=\"40\" placeholder=\"Celular\" class=\"required\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Departamento <b class=\"alert\">*<\/b>\n                    <select id=\"dep\" name=\"dep\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Seleccionar departamento<\/option><option value=\"1\">AMAZONAS<\/option><option value=\"2\">ANCASH<\/option><option value=\"3\">APURIMAC<\/option><option value=\"4\">AREQUIPA<\/option><option value=\"5\">AYACUCHO<\/option><option value=\"6\">CAJAMARCA<\/option><option value=\"7\">CALLAO<\/option><option value=\"8\">CUSCO<\/option><option value=\"9\">HUANCAVELICA<\/option><option value=\"10\">HUANUCO<\/option><option value=\"11\">ICA<\/option><option value=\"12\">JUNIN<\/option><option value=\"13\">LA LIBERTAD<\/option><option value=\"14\">LAMBAYEQUE<\/option><option value=\"15\">LIMA<\/option><option value=\"16\">LORETO<\/option><option value=\"17\">MADRE DE DIOS<\/option><option value=\"18\">MOQUEGUA<\/option><option value=\"19\">PASCO<\/option><option value=\"20\">PIURA<\/option><option value=\"21\">PUNO<\/option><option value=\"22\">SAN MARTIN<\/option><option value=\"23\">TACNA<\/option><option value=\"24\">TUMBES<\/option><option value=\"25\">UCAYALI<\/option> <\/select>\n                <\/div>\n                <div class=\"column-half\">Provincia <b class=\"alert\">*<\/b>\n                    <select id=\"prov\" name=\"prov\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Seleccionar de provincia<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\"> Distrito <b class=\"alert\">*<\/b>\n                    <select id=\"dist\" name=\"dist\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\" >\n                        <option value=\"\">Seleccionar de distrito<\/option>\n                    <\/select>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Direcci\u00f3n <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"direccion\" value=\"\" size=\"40\" placeholder=\"Direcci\u00f3n\" class=\"required\" >\n                <\/div>\n                 <div class=\"column-half\">Referencia\n                    <input type=\"text\" name=\"referencia\" value=\"\" size=\"40\" id=\"referencia\" placeholder=\"Referencia\" >\n                <\/div>\n                 <div class=\"column-half\">Correo electr\u00f3nico <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"correo\" value=\"\" size=\"40\" placeholder=\"Correo electr\u00f3nico\"  class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\"> \u00bfEres menor de edad?\n                <\/div>\n                <div class=\"column-half\">Si\n                    <input type=\"radio\" id=\"si\" class=\"edad\" name=\"flag_menor\"  value=\"1\">\n                <\/div>\n                <div class=\"column-half\">No\n                    <input type=\"radio\" id=\"no\" class=\"edad\" name=\"flag_menor\" value=\"0\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"title_tutor\" style=\"display: none;\" >\n                <div class=\"column-full\" style=\"text-align: center;\"><h2 class=\"title\">Padre \/ Madre \/ Tutor<\/h2> <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"datos_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Nombre \n                    <input type=\"text\" name=\"nombre_tutor\" value=\"\" size=\"40\" placeholder=\"Nombre \" >\n                <\/div>\n                <div class=\"column-two\">Correo electr\u00f3nico \n                    <input type=\"text\" name=\"correo_tutor\" value=\"\" size=\"40\" placeholder=\"Correo electr\u00f3nico \" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\" id=\"doc_tutor\" style=\"display: none;\" >\n                <div class=\"column-two\">Tipo de documentaci\u00f3n \n                    <select id=\"tipo_doc_tutor\" name=\"tipo_doc_tutor\" tabindex=\"-1\" aria-hidden=\"true\" >\n                        <option value=\"\">Selecci\u00f3n de documentaci\u00f3n<\/option>\n                        <option value=\"1\">DNI<\/option>\n                        <option value=\"2\">CE<\/option>\n                        <option value=\"3\">Pasaporte<\/option>\n                        <option value=\"4\">RUC<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-two\">N\u00famero de documento \n                    <input type=\"text\" name=\"nro_doc_tutor\" value=\"\" size=\"40\" placeholder=\"N\u00famero de documento\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n            <div class=\"column-full\" style=\"text-align: center;\"><br><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\"><h2 class=\"title\"> Detalle del reclamo y orden del consumidor <b class=\"alert\" style=\"font-size: 9px\">* Datos requeridos<\/b><\/h2><\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Tipo de reclamo <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_reclamo\" name=\"tipo_reclamo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Tipo de reclamo<\/option>\n                        <option value=\"1\">Reclamaci\u00f3n (1)<\/option>\n                        <option value=\"2\">Queja(2)<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">Tipo de consumo <b class=\"alert\">*<\/b>\n                    <select id=\"tipo_consumo\" name=\"tipo_consumo\" tabindex=\"-1\" aria-hidden=\"true\" class=\"required\">\n                        <option value=\"\">Tipo de consumo<\/option>\n                        <option value=\"1\">Producto<\/option>\n                        <option value=\"2\">Servicio<\/option>\n                    <\/select>\n                <\/div>\n                <div class=\"column-half\">N \u00ba de pedido. <b class=\"alert\">*<\/b>\n                    <input type=\"text\" name=\"nro_pedido\" value=\"\" size=\"40\" placeholder=\"N\u00ba Pedido\" class=\"required\">\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Fecha de reclamaci\u00f3n \/ queja\n                    <input type=\"text\" name=\"fch_reclamo\" value=\"14\/04\/2026\" size=\"40\" readonly>\n                <\/div>\n                <div class=\"column-half\">Proveedor\n                    <input type=\"text\" name=\"proveedor\" value=\"\" size=\"40\" placeholder=\"Proveedor\" >\n                <\/div>\n                <div class=\"column-half\">Monto reclamado (S\/.) \n                    <input type=\"text\" name=\"monto_reclamado\" value=\"\" size=\"40\" placeholder=\"Monto reclamado\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Descripci\u00f3n del producto o servicio <b class=\"alert\">*<\/b>\n                    <textarea name=\"descripcion\" class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-half\">Fecha de compra\n                    <input type=\"date\" name=\"fch_compra\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Fecha de consumo\n                    <input type=\"date\" name=\"fch_consumo\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n                <div class=\"column-half\">Fecha de caducidad\n                    <input type=\"date\" name=\"fch_vencimiento\" value=\"\" size=\"40\" placeholder=\"00\/00\/0000\" >\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                   Detalle de la Reclamaci\u00f3n \/ Queja, seg\u00fan lo indicado por el cliente: <b class=\"alert\">*<\/b>\n                    <textarea name=\"detalle_reclamo\" class=\"required\" ><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    Pedido del Cliente: <b class=\"alert\">*<\/b>\n                    <textarea name=\"pedido_cliente\"  class=\"required\"><\/textarea>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"\">\n                   <b class=\"alert\">(1)<\/b>  <strong style=\"color:#333333\">Reclamaci\u00f3n:<strong><i style=\"color:#7d7d7d\"> Desacuerdo relacionado con productos y \/ o servicios.<\/i><br>\n                   <b class=\"alert\">(2)<\/b>  <strong style=\"color:#333333\">Queja:<strong><i style=\"color:#7d7d7d\">Desacuerdo no relacionado con productos y \/ o servicios; o, malestar o insatisfacci\u00f3n con la atenci\u00f3n al p\u00fablico. <\/i><br>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-two\">\n                <input type=\"checkbox\" name=\"acepto\" value=\"1\">\n                    Declaro que soy el due\u00f1o del servicio y acepto el contenido de este formulario al declarar bajo Declaraci\u00f3n Jurada la veracidad de los hechos descritos.\n                <\/div>\n                <div class=\"column-two\" style=\"font-size:10px\">\n                <b class=\"alert\">*<\/b> La formulaci\u00f3n del reclamo no excluye el recurso a otros medios de resoluci\u00f3n de controversias ni es un requisito previo para presentar una denuncia ante el Indecopi. <br>\n                <b class=\"alert\">*<\/b> El proveedor debe responder a la reclamaci\u00f3n en un plazo no superior a quince (15) d\u00edas naturales, pudiendo ampliar el plazo hasta quince d\u00edas.<br>\n                <b class=\"alert\">*<\/b> Con la firma de este documento, el cliente autoriza a ser contactado despu\u00e9s de la tramitaci\u00f3n de la reclamaci\u00f3n para evaluar la calidad y satisfacci\u00f3n del proceso de atenci\u00f3n de reclamaciones. \n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\">\n                    <input type=\"checkbox\" name=\"politica\" value=\"1\">\n                    <a href=\"#\" target=\"_black\">He le\u00eddo y acepto la Pol\u00edtica de privacidad y seguridad y la Pol\u00edtica de cookies.<\/a>\n                <\/div>\n            <\/div>\n            <div class=\"form-row-libro\">\n                <div class=\"column-full\" style=\"text-align: center;\">\n                    <input type=\"submit\" id=\"guardar_libro_reclamacion\" name=\"guardar_libro_reclamacion\" value=\"Enviar\">\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/form><\/section><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Atenci\u00f3n al Cliente En Hotel El Polo valoramos tu experiencia y trabajamos cada d\u00eda para brindarte el mejor servicio. Si tienes alguna duda, sugerencia, comentario o inconveniente, estamos listos para ayudarte. Tu opini\u00f3n es clave para seguir mejorando. Av. La Encalada 1515, Santiago de Surco, Lima, Per\u00fa +51) 1434 2323 (+51) 965 395 507 reservas@hotelelpolo.com [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-527","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/pages\/527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/comments?post=527"}],"version-history":[{"count":20,"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/pages\/527\/revisions"}],"predecessor-version":[{"id":1123,"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/pages\/527\/revisions\/1123"}],"wp:attachment":[{"href":"https:\/\/machadata.site\/hotelelpolo\/wp-json\/wp\/v2\/media?parent=527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}